Case managers in place to assist veterans with Choice Card

COOS COUNTY — Nurse case managers are now in Coos County five days a week to assist veterans navigating community health care services using the Veterans Choice Card. The case managers are in the Berlin-Gorham area three days a week and in Colebrook two days.

The system was set up after veterans complained about difficulties and problems using the Choice Card. The case manager will help schedule appointments for veterans with local providers and assist with the paper work.

Alfred Montoya, director of the Veteran Affairs’ White River Junction, Vt., division, held a town hall meeting last July in Colebrook.

At the time, the VA had set up a part-time clinic in Colebrook but veterans said services one or two days a week were not sufficient. Veterans are now able to go to local providers such as Coos County Family Health Services in Berlin and Gorham and Indian Stream Health in Colebrook using the Veterans Choice Card program to reimburse providers.

The nurse case managers are a dedicated resource for veterans and community-based providers and are imbedded in North Country locations to provide in-person support and education.

A White River Junction Choice Case Management staff member will be present from  on the days  and at the locations listed below.

Monday: Berlin Vet Center at 515 Main St., Gorham, 9 a.m. to 3 p.m.
Tuesday: Indian Stream Health Center, 141 Corliss Ln., Colebrook, 8 a.m. to 4:30 p.m.
Wednesday: Coos Family Health Services, 59 Page Hill Rd., Berlin, 9 a.m. to 3 p.m.
Thursday: Indian Stream Health Center, 141 Corliss Ln., Colebrook, 8 a.m. to 4:30 p.m..
Friday: Berlin Vet Center, 515 Main St., Gorham, 9 a.m. to 3 p.m.